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MaxiSound™ Digital Hearing Aids Frequently Asked Questions

1. What size battery does the MaxiSound Digital use?
#312 or brown color code

2. What is the average battery life in consecutive hours?
280 hours, or 10 to 14 days once battery is activated. Remember to turn off your MaxiSound Digital when not in use.

3. How will the MaxiSound Digital be shipped?
U.S. orders will be shipped UPS ground, however, international orders will be shipped USPS insured.

4. How do I know the MaxiSound Digital will fit my ear(s)?
The MaxiSound Digital comes with 3 soft silicone tips (S, M, L) that will produce a comfortable, snug fit for the majority of ears. The MaxiSound has been designed to fit most people. If, however, the MaxiSound Digital does not work for you, return it for a full refund (less S&H).

5. What happens when I start wearing a hearing aid?
You will begin to hear sounds you have not heard in a long time. Chances are, your hearing loss didn’t happen overnight. It developed gradually, over a long period of time. Now that you are wearing a hearing instrument, you can expect that it will take time to become reconditioned to the wonderful world of sound. The world of sound is also full of harsh noises to which you have grown unaccustomed. Keep this in mind when wearing your new hearing instrument and be patient. You’ll soon become reacquainted to the sounds you’ve been missing.

6. How do I break in my new MaxiSound Digital?
Wear your MaxiSound Digital for short periods of time in the beginning. You may notice a slight tenderness in your ear, or days when you feel overwhelmed and fatigued. This is perfectly normal and should end as you become more accustomed to wearing your MaxiSound. The key is to remove it for a while when you become uncomfortable.

7. How do I know the MaxiSound Digital will work for me?
It works for 90% of those who try it. With our 100% satisfaction guarantee, there is no risk in seeing if it is right for you.

8. Is the MaxiSound programmed for my own individual hearing needs?
It is factory programmed to increase the amplification to the frequencies from the middle of the human voice range and higher. These are the frequencies that people tend to lose first. The MaxiSound Digital helps people with mild to moderately severe hearing loss.

9. What is the toggle switch for?
The MaxiSound Digital provides an Ambient Toggle Switch. When ON (flipped down or away from the battery door) the filter will reduce the lower frequency (below     800 Hz) input experienced in crowded situations. Use of this feature will depend upon your preference and degree of hearing loss

10. Can I talk on the telephone while wearing the MaxiSound Digital?
A hearing aid and a telephone are not very compatible. If feedback occurs when using the phone, tilting the phone away from your hearing aid may help, or try turning your aid down.

11. Why do so many hearing aids cost so much more than the MaxiSound Digital?
MaxiSound Digital only charges for the hearing aid itself; some other companies combine the cost of the instrument with the cost of long-term customer service. MaxiSound Digital is a one-size-fits-all, ready-to-wear 100% digital hearing aid. When you purchase direct from Sonic Technology, there is no middleman involved to increase the price. There are no costly and time consuming molds or adjustments to be made.

12. How long will a MaxiSound Digital last?
A hearing aid can last for years with proper care. It is important to keep your hearing aid clean and free from wax build up. Clean it with a dry cloth after each day’s use. Check to see if any particles are lodged in the receiver opening, and if so, pick gently with the cleaning tool provided. Be careful not to push wax into any openings on the instrument. Do not use water, alcohol, or any other liquids on your MaxiSound Digital. Handle your instrument with care. Don’t drop or throw your aid, as serious damage can result. Don’t expose to excessive heat (stove top, heat lamp, car glove compartment, hair dryer, etc.) Keep out of reach of children and pets. Never use hairspray, hair tonic, or hair dryer while wearing your hearing aid. Don’t immerse in water or any other liquid. Avoid exposure to excessive perspiration. Keep as dry as possible. Consult MaxiSound Laboratory for all repairs. If you open the case of the instrument or attempt any repairs yourself, you void any warranty and may complicate the nature of any malfunction.

13. FDA REGULATIONS

Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing instrument. Licensed physicians who specialize in diseases of the ear are often referred to as Otolaryngologists, Otoogists, or Otorhinolaryngologists. The purpose of a medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing instrument is purchased. Following the medical evaluation, the physician will give you a written statement that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing instrument. The physician will refer you to an audiologist or a hearing instrument dispenser, as appropriate, for a hearing instrument evaluation to assess your ability to hear with and without a hearing instrument. The hearing instrument evaluation will enable the audiologist or dispenser to select and fit a hearing instrument to your individual needs. Federal law restricts the sales of hearing aids only to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged. If you decide to order without consultation with a physician, a waiver form will be included with your shipment; it is important that you sign and return the form to Sonic Technology for our files. The use of a hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. In most cases, infrequent use of a hearing aid does not permit the use to attain full benefit from it. The use of a hearing aid is only part of hearing habituation and may need to be supplemented by auditory training and instructions in lip reading. The use of a hearing aid may cause increased accumulation of ear wax (cerumen) which should be brought to the attention of your physician. If skin irritation occurs when wearing the hearing aid, see your physician immediately for treatment.

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